30 Day No Worries Return Policy
All products from Incontinence Products Plus have a 30 Day No Worries Return Policy. Any unopened package may be returned for a full refund. There are no restocking fees on returns, however you are responsible for all shipping costs to return the product. Must be returned in all original packaging and boxes.
We cannot be responsible for items that do not arrive at the warehouse, therefore it is advisable to ship items being returned via a carrier that can provide tracking.
Due to hygiene issues only unopened items in like new condition can be returned. Opened or used items will be refused and/or returned.
Please send return request for below within 30 days of receiving the original shipment. Include your name, address, order number, and product(s) being returned. (Please note: if you prefer to not use the form below you can contact us regarding returns at firstname.lastname@example.org).
You will be provided with an return authorization number and return address delivery instructions within 2 business days.
Items without a return authorization will not be accepted.
Refunds are for products only. Shipping is not refundable.
Opened cases cannot be returned for partial refunds under any circumstances. Cases must be unopened, complete and in like new condition to qualify to be returned.
You will receive your refund within 14 days once the return has been received.